ITIL is the world’s most used IT Service Management (ITSM) approach. ITSM refers to how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of many ITSM strategies and frameworks is the belief that IT […]
ITIL is a comprehensive and holistic approach to IT service management. The full list of ITIL terminology includes hundreds of terms, some of which are unique only to ITIL. Below we’ve listed those terms used most commonly in connection to ITIL. ITIL Information Technology Infrastructure Library is a set of best practices used by many […]
In IT service management, governance dictates the directions, policies, and rules that businesses use to deliver and maintain IT services. Every organization takes direction from a governance body, be it a single person or group of people. Those responsible are held accountable at the highest level for the performance and compliance of the organization. The […]
ITIL (IT Infrastructure Library) is a framework for managing IT service provision in organizations. ITIL as a concept began in 1980s when, in response to a poor level of IT services, the UK government requested a framework for more efficient and financially responsible use of IT within the government and the private sector. ITIL has […]
ITIL exams are a mandatory part of earning your ITIL certification. The purpose of the ITIL exams is to test your understanding of course material and ascertain whether candidates can: Reflect the fast-paced and complex environment of the world today Offer IT departments new ways of working and emerging practices Provide organizations with comprehensive guidance […]
What is ITIL? ITIL (Information Technology Infrastructure Library) is an ITSM framework made to standardize the planning, delivery, and maintenance of IT services within a business. The main goal of ITIL is to create effective, predictable service delivery. Guidelines and best practices help align IT departments to business needs and change them as the business […]
ITIL v4 Foundation updates the existing ITIL v3 certification and introduces an end-to-end operating model for the design, delivery, and improvement of IT-enabled products and services. ITIL Foundation training ITIL Foundation training is aimed at those who need to understand the key concepts of ITSM and IT service delivery. ITIL qualifications help trained professionals help […]
ITIL is the world’s leading ITSM reference. As long as organizations seek to improve customer experience, service delivery, and business alignment, there remains a need for ITIL. When adopting ITIL, the biggest piece of advice is to avoid a ‘one-size-fits-all’ approach. Instead, there needs to be a change in culture and mindset for dealing with […]
Employing ITIL in your organization means going further than simply improving IT services. ITIL also aids in solving general business issues. ITIL balances adaptability with a holistic approach to project governance. By squeezing every drop of value from ITIL’s robust management life-cycle, you can reap a wealth of benefits from the framework. If you’re interested […]
BS 15000 is the world’s first management standard specifically aimed at IT service management. It defines the features and processes essential for the delivery of high-quality services. It is published by the British Standards Institution (BSI). The BS 15000 guidance covers: Scope of IT service management Terms and definitions Requirements for the newly added ‘Plan-Do-Check-Act’ […]