ITIL v4 Foundation updates the existing ITIL v3 certification and introduces an end-to-end operating model for the design, delivery, and improvement of IT-enabled products and services.
ITIL Foundation training
ITIL Foundation training is aimed at those who need to understand the key concepts of ITSM and IT service delivery. ITIL qualifications help trained professionals help their organization embrace new service management culture. Those at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge will learn an understanding of:
- How modern IT and digital service organizations operate
- How value streams increase speed and efficiency
- How cultural or behavioral principles guide work that benefits the wider organization
- How to use commonly-used service management terms and concepts.
We have partnered with our accredited ITIL training organisation Knowledge Train to deliver both classroom, and online ITIL Foundation training.
ITIL Foundation certification
The ITIL Foundation course covers the basics of ITIL and is where most candidates start the process of learning the ITIL framework. The certification has no prerequisites, and anyone with an interest in the subject matter can sit for this exam.
Preparing for your ITIL Foundation certification exam prep can be done via classroom training or online learning alternatives.
The ITIL Foundation exam consists of 40 multiple-choice questions that must be answered in 60 minutes with a grade of 65 percent, or 26 correct answers, required to pass the exam.
Although the certification covers all 5 areas of the ITIL service lifecycle, including how the different lifecycle stages are linked to one another.
ITIL Foundation certifications help successful candidates learn to work effectively as part of an IT service delivery team. Candidates who successfully pass the ITIL Foundation exam will likely need to complete the Practitioner-level certification before being able to qualify for service management positions.