We’ve collected some useful tips, articles, and guides to help you understand what ITIL is, how it aims to provide a unique and functional approach to ITSM, and how you can implement it in your organization to meet customer requirements and drive value.
Employing ITIL in your organization means going further than simply improving IT services. ITIL also aids in solving general business issues. Click here to learn about the benefits of ITIL.
Everything you need to know about ITIL is contained in the 5 core ITIL publications. This article details what is contained in each.
BS 15000 is the world’s first management standard specifically aimed at IT service management. Click to learn how BS15000 standards have been adopted into many major ITSM frameworks.
This article explains why following ITIL best practices provides the fastest route to realizing value in an organization’s ITIL adoption.
Click here to learn about how ITIL has evolved over the decades and how the latest iteration of ITIL has been adapted to suit modern ITSM needs.
ITIL exams are a mandatory part of earning your ITIL certification. Learn about the several levels of ITIL exams required to become a successful ITIL practitioner.
ITIL Foundation is the entry-level ITIL qualification. Earning your ITIL Foundation certification will help you work effectively within the ITIL framework.
ITIL (IT Infrastructure Library) is a framework for managing IT service provision in organisations. This article details the 5 core aspects of the ITIL framework.
In IT service management, governance dictates the directions, policies, and rules that businesses use to deliver and maintain IT services. The article explains how ITIL governance is handled in the ITIL Service Value System.
This article details some of the ITIL terminology you might hear used in relation to the ITIL framework or ITIL processes.
IT Service Management (ITSM) refers to how IT teams manage the end-to-end delivery of IT services to customers. This article explains the many ITIL processes and their relationship with DevOps.
The roles of risk and security are key elements within responsible service management. This article explains how ITIL security is handled in the ITIL framework.
ITIL Service Delivery is one of two disciplines that make up ITIL Service Management. Click here to learn more about ITIL Service Delivery and procedures.
Service Support is a major part of IT Service Management. Click here to learn how ITIL uses several integrated department, offices, roles and process to manage IT Service Support.
ITIL is a service-provision framework and best-practice methodology that aids the implementation of IT services. This article explains how the ITIL Service Lifecycle helps organisations meet customer requirements.
ITIL is often misunderstood and misrepresented by those who are not experts in the application of this flexible, practical tool. In this article we break down some of the misconceptions about ITIL and explain why it’s less about rules and more about culture in the workplace.
This article explains how commination and collaboration lie at the core of every ITSM strategy and why communication helps implement ITSM strategies.
Organizations need to think holistically when they’re designing and managing customer service.