ITIL is the most widely used IT Service Management framework in the world. It provides a practical approach for planning, designing, delivering, supporting and improving IT services. ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation, and growth.
The ITIL Lifecycle Publication Suite contains the core ITIL books (available in various formats), which are designed to be read together. The core ITIL publications are:
1. ITIL Foundation (4th Edition)
The first ITIL 4 publication from the official publisher of the ITIL manuals, ITIL® Foundation – ITIL 4 Edition, covers the latest evolution of ITIL and the key concepts of the ITIL 4 IT service value system.
ITIL Foundation – ITIL 4 Edition will:
- Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working;
- Explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam; and
- Act as a reference guide that practitioners can use in their work, further studies, and professional development.
2. ITIL Service Strategy
Service Strategy contains the majority of the 2011 updates. It gives detailed strategic guidance on how to set and manage the overall strategy for IT in order to deliver IT services that are aligned with business needs.
This book covers:
- The development of markets
- Service assets
- Implementation of strategy through the ITIL Service Lifecycle
- Financial Management
- Service Portfolio Management
- Organizational development
- Strategic risks.
3. ITIL Service Design
Service Design gives guidance on the design of IT services that meet the current and future needs of the organization.
This book covers:
- Service design, objectives and elements
- Service Catalogue Management
- Selecting the service design model
- Cost models
- Benefit/risk analysis
- Implementing Service Design
- Measurement and control.
4. ITIL Service Transition
Service Transition gives guidance on the transition of new or changed service into operation.
This book covers:
- Managing organizational and cultural change
- Knowledge Management
- Service knowledge management system
- Methods, practices and tools
- Measurement and control
- Companion best practices.
5. ITIL Service Operation
Service Operation gives guidance on the delivery of IT services on a day-to-day basis. It includes guidance on achieving effectiveness and efficiency in the delivery and support of services.
This book covers:
- Application Management
- Service Desk
- IT Operations Management
- Control processes and function
- Scalable practices
- Measurement and control.
6. ITIL Continual Service Improvement
Continual Service Improvement deals with the evaluation and improvement of services. It gives in-depth guidance on evaluating and improving the quality of services, overall maturity of the ITSM services, and their underlying processes.
This book covers:
- Business and technology drivers for improvement
- Business, financial and organizational improvements
- Methods, practices, and tools
- Measurement and control
- Companion best practices.