ITIL
SERVICE MANAGEMENT
The ITIL Toolkit


The ITIL Toolkit is a set of documents designed to help you embrace ITIL more easily and more effectively.

In includes the following items:

    An ITIL Beginners Guide
    A slightly mis-leading title because this is also a useful MS-Word reference source for ITIL practitioners. It is a detailed 70 page introduction to ITIL and service management.

    The ITIL Factsheets
    This is a reference kit consisting of 12 ITIL two page fact sheets (MS-Word). Each covers one of the main ITIL disciplines

    ITIL Management Presentation
    A detailed management presentation, with speaker notes, on ITIL and service management.

    ITIL Compliance Questionnaires
    This is an MS-Excel based questionnaire kit. It helps check your position against ITIL and best practice.

    Presentation Aid
    This is a description of the scoring system from the assessment, and a template presentation to help you report on it.


The ITIL Toolkit is fully downloadable on purchase and costs $US 199 or equivalent.


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