The ITIL Toolkit is a set of documents designed to help you embrace ITIL more easily and more effectively.
In includes the following items:
An ITIL Beginners Guide
A slightly mis-leading title because this is also a useful MS-Word reference source for ITIL practitioners. It is a detailed 70 page introduction to ITIL and service management.
The ITIL Factsheets
This is a reference kit consisting of 12 ITIL two page fact sheets (MS-Word). Each covers one of the main ITIL disciplines
ITIL Management Presentation
A detailed management presentation, with speaker notes, on ITIL and service management.
ITIL Compliance Questionnaires
This is an MS-Excel based questionnaire kit. It helps check your position against ITIL and best practice.
Presentation Aid
This is a description of the scoring system from the assessment, and a template presentation to help you report on it.
The ITIL Toolkit is fully downloadable on purchase and costs $US 199 or equivalent.
