ITIL
SERVICE MANAGEMENT
ITIL service management
Resources

The 5 stages of the ITIL service lifecycle

Common Misconceptions About ITIL

The importance of communication in ITSM

What is ITIL?

Why use ITIL®?

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ONLINE PURCHASE

See our online ITIL Book Store

RESOURCES & LINKS
Disaster Recovery World provides for contingency management & planning

BS15000 can now be purchased online from the Electronic Shop

A comprehensive set of security policies can be obtained from the Information Security Policies Group

Security risk analysis is also essential to top quality IT service management

The FTC is the main consumer protection agency in the US.

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