ITIL
SERVICE MANAGEMENT
ITIL Definition


The IT Infrastructure Library, ITIL, is a set of best practices for IT. It is generally divided into two main areas, Service Support and Service Delivery. These in turn consists of a number of 'ITIL Disciplines'.

ITIL was created by the UK government's CCTA. It is now very widely used, and supported by a range of materials and training course (including exams and certification).




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