ITIL
SERVICE MANAGEMENT
ITIL Best Practice


ITIL addresses six topics: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective.

Overall, it is essentially a representation of best practice for IT service management, comprising a series of books and information which provide guidance on the quality provision of IT services.

IT Service Management (ITSM) itself is generally divided into two main areas, Service Support and Service Delivery. Together, these two areas consist of 12 disciplines that are responsible for the provision and management of effective IT services.




The following topics are explored in greater depth on their own pages:

ITIL Definition  ITIL Foundation  ITIL Framework  ITIL Consultant  ITIL Process  ITIL Governance  ITIL Exam  ITIL History  ITIL Terminology 




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THE ITIL CD

ITIL
You can order the ITIL Service Support CD-ROM from here

RESOURCES & LINKS


Service Management Resources


Disaster Recovery World provides for contingency management & planning

BS15000 can now be purchased online from the Electronic Shop

A comprehensive set of security policies can be obtained from the Information Security Policies Group

Security risk analysis is also essential to top quality IT service management