Contingency planning is the process of ensuring that IT Services can continue should a serious incident occur. Clearly, this is a fundamental part of service management.

The contingency planning process involves a number of steps. These range from business impact analysis (assessing what the potential impact of an incident may be) to creation and testing of a sound plan.

Fortunately, a number of resources and tools have emerged to assist this process. We have selected the most appropriate below:

CREATING A CONTINGENCY PLAN
The BCP Generator provides a straight forward way of creating a comprehensive business continuity and disaster recovery plan. It comprises a top quality business continuity guide and a an easy to use business continuity plan template.

The tool was created by leading industry figures, enabling a fully functional plan to be created with minimum of fuss.