ITIL BS15000
ITIL - BS15000

BS15000 is the first standard for service management. It comprises two parts, 1 and 2.

Part 1 comprises ten sections: Scope, Terms and Definitions, Requirements for a Management System, Planning and Inplementing Service Management, Planning and Implementing New or Changed Services, Service Delivery Process, Relationship Processes, Resolution Processes, Control Processes, and Release Process

These sections define the requirements for an organization to deliver managed services,

The standard may be used for a variety of purposes, including for outsource tenders, ensuring consistency by all service providers benchmarking and as the basis for formal certification.

Part 2 provides assistance to organizations that are to be audited against Part 1 or are planning service improvements.

The BS15000 Service Management Standard
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For more information on BS15000, visit the BS15000 Directory

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You can order the ITIL Service Support CD-ROM from here


Service Management Resources

Disaster Recovery World provides for contingency management & planning

BS15000 can now be purchased online from the Electronic Shop

A comprehensive set of security policies can be obtained from the Information Security Policies Group

Security risk analysis is also essential to top quality IT service management