ITIL FOUNDATION MANAGEMENT
ITIL Books

The books and other resources in this segment have been collated to cover a wide range of ITIL related issues. All are all available through online purchase.

This CD-ROM, from CCTA, presents the ITIL approach for services support.

It has full navigation, with permanent toolbar and menu of links to tools that you will find useful whilst using the ITIL Service Support CD, as well as search and other facilities to guide you through the text.

Purchase Link.

ITIL Service Support draws together the advice provided in the five core books by CCTA on service support.

cover

Purchase Link

Service Delivery is the second element in the ITIL Infrastructure Library, it covers aspects that service providers must take into consideration.

cover

Purchase Link


A Full Plan Template with Forms and Interactive Guide (MS-Word)

BCP Generator

Purchase Link

The BS15000 (BS 15000) Service Management Standard

cover

Purchase Link

The ICT Infrastructure Management volume.

ICT

Purchase Link

 Other Items


The ITIL Toolkit
A comprehensive set of documents designed specifically to help you embrace ITIL more easily and more effectively.

ITIL Service Delivery CD-ROM

IT Infrastructure Library Practices in Small IT Units
CCTA - Government Centre for Information Systems



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Disaster Recovery World provides for contingency management & planning

BS15000 can now be purchased online from the Electronic Shop

A comprehensive set of security policies can be obtained from the Information Security Policies Group

The FTC is the main consumer protection agency in the US.