ITIL FOUNDATION MANAGEMENT

Service Support CD Service Support Service Delivery This CD-ROM, from CCTA, presents the ITIL approach for services support. It has full navigation, with permanent toolbar and menu of links to tools that you will find useful whilst using the ITIL Service Support CD, as well as search and other facilities to guide you through the text. Purchase Link. ITIL Service Support draws together the advice provided in the five core books by CCTA on service support. Purchase Link Service Delivery is the second element in the ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Purchase Link

Contingency Planning BS15000 ICT Management A Full Plan Template with Forms and Interactive Guide (MS-Word) Purchase Link The BS15000 (BS 15000) Service Management Standard Purchase Link The ICT Infrastructure Management volume. Purchase Link

Other Items

The ITIL Toolkit A comprehensive set of documents designed specifically to help you embrace ITIL more easily and more effectively. ITIL Service Delivery CD-ROM IT Infrastructure Library Practices in Small IT Units CCTA - Government Centre for Information Systems Return to Main ITIL Page