ITIL
SERVICE MANAGEMENT
10 benefits of ITIL®

Employing ITIL in your organizations means going further than simply improving IT services. ITIL also aids in solving general business issues. ITIL balances adaptability with a holistic approach to project governance. By squeezing every drop of value from ITIL’s robust management life-cycle, you can reap a wealth of benefits from the framework.

Here are just 10 benefits that you might gain from implementing ITIL.

ITIL can be adapted

One of ITIL’s greatest strengths is its’ ability to be used in combination with other powerful project management frameworks.

ITIL is a set of best practices rather than a methodology. It also uses common concepts and terminology, making it easily compatible with frameworks like PMP® and PRINCE2®.

ITIL is internationally recognized

ITIL is the world’s most popular approach to IT service management and with good reason!

Some of the world’s largest organizations employ ITIL including the IRS, BP, Disney and Microsoft. A few prominent organizations outside the US that use ITIL include the Bank of Canada and British Airways.

ITIL is also among smaller employers, recruiters are always on the lookout for ITIL practitioners to welcome into their business given ITIL’s proven track record.

ITIL aligns IT with business

ITIL is compatible with overall business goals, regardless of what they may be.

ITIL helps reconfigure your IT department as a service provider, thus turning into a core part of the business.

ITIL won’t help create business strategies, but it will help support them.

ITIL minimizes disruption

Ensuring IT aligns with business requires IT to operate in a stable manner and without interruption.

Luckily, ITIL uses a number of processes (such as ITIL incident management and problem management) which allow IT services to quickly recover from disruptions and develop effective workarounds.

ITIL manages risk

ITIL helps optimize costs and expenses through mitigating risk factors.

Risk analysis and management activities appear in many ITIL processes and comprise a large portion of ITIL training.

ITIL not only helps mitigate risks but then uses this information to identify and prioritize service improvements. It’s all part of the patented ITIL service provision life cycle.

ITIL is reliable

ITIL risk and incident management processes also allow businesses to run efficient major incident reviews and helps eliminate root causes.

ITIL emphasizes continual improvement enabling organizations to create reliable IT service. Each successive cycle of risk analysis and improvement brings you one step closer to perfect IT service provision.

ITIL improves customer satisfaction

ITIL’s processes include business relationship management and service level management.

These help your teams understand, study and realize customer expectations. Using the ITIL availability management process helps you ensure IT services are always available to the customer.

ITIL provides a better environment for change

ITIL processes allow you to drive continual service improvement.

Change management is just one of ITIL’s many disciplines.

ITIL allows you to respond to changing requirements in an agile manner.

ITIL promotes transparency

ITIL helps manage budgeting, accounting and requirements.

ITIL utilizes metric-based strategies allowing you to make difficult cost-cutting decisions with verifiable numbers on hand to help justify your argument.

ITIL provides a competitive advantage

ITIL allows organizations to deliver value to customers.

ITIL promotes and agile environment which allows businesses to grow. At the same time, its’ checks and balances keep customer satisfaction high while helping navigate uncertainty and risk.

ITIL® is a registered trademark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved.

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RESOURCES & LINKS


Service Management Resources


Disaster Recovery World provides for contingency management & planning

BS15000 can now be purchased online from the Electronic Shop

A comprehensive set of security policies can be obtained from the Information Security Policies Group

Security risk analysis is also essential to top quality IT service management