The ITIL Toolkit is a set of documents designed to help you embrace ITIL more easily and more effectively. It includes items such as an ITIL beginners guide, management presentation, fact sheets, and ITIL audit questionnaires.
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We have brought together the core ITIL documentation, the ITIL CD and a range of supporting documentation
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ICT Infrastructure Management covers network service management, operations management, management of local processors, computer installation and acceptance, and systems management.
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